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Update Maintenance ProgramTM


Quick Summary


The initial purchase of QuoteWerks includes 3 months of free updates. Customers that have purchased the Upgrade Maintenance Program (UMP) will receive the current release of QuoteWerks, and all updates and upgrades released during the 12 month UMP period. The UMP is only offered in 12 month periods. Customers are not required to purchase the UMP. Customers can continue to use the release of QuoteWerks they have purchased without paying any additional costs. However, if customers wish to receive updates that are released, they would need to purchase the UMP at that time.

When the customer's initial 3 month period of free updates has expired, the customer can contact QuoteWerks direct sales (407-248-1481 or sales@quotewerks.com ) or their local QuoteWerks dealer to purchase the Update Maintenance Program.

At Aspire, we approach version upgrades and updates differently than most software companies, focusing on frequent updates and less version version upgrades.




Update Maintenance Program Categories


There are 4 UMP price categories. The pricing for the UMP varies based on several factors including how many licenses you currently own, if you have purchased UMP in the past, and how many months have passed since you originally purchased QuoteWerks or purchased a significant (50%) number of additional QuoteWerks edition (Standard, Professional, or Corporate) licenses.



Category A - From original purchase date to up to 3 months inclusive

The free updates that are included with the original product purchase expire after 3 months. If the customer purchases the UMP during this 3 month time frame, the price will be 20% of the list price of the current number of QuoteWerks edition licenses plus 20% of the list price of the current number of QuoteWerks Real-Time module licenses.

In summary, if the customer purchases the UMP during this period the customer will receive all updates for 12 months beginning when the initial 3 month period of free updates expires.



Category B - From 3 months + 1 day up to 12 months inclusive from the original purchase

If the customer purchases the UMP during this time frame, the price will be 35% of the list price of the current number of QuoteWerks edition licenses plus 35% of the list price of the current number of QuoteWerks Real-Time module licenses. The customer will receive the current QuoteWerks update and 12 months of updates starting on the purchase date of the UMP.

In summary, if the customer purchases the UMP during the 91 days to 12 month inclusive period after the original product purchase date (OPPD), the customer will receive all updates prior to the UMP purchase and 12 additional months of updates beginning on the purchase date of the UMP. In a best case example, if the customer purchases a Category B UMP 12 months after the original product purchase date, the customer will in effect receive a total of 24 months of updates.



Category C - From 12 months + 1 day to 24 months inclusive from the original purchase

If the customer purchases the UMP during this time frame, the price will be 50% of the list price of the current number of QuoteWerks edition licenses plus 50% of the list price of the current number of QuoteWerks Real-Time module licenses. The customer will receive the current QuoteWerks update and 12 months of updates starting on the purchase date of the UMP.

In summary, if the customer purchases the UMP during the 12 months + 1 day to 24 months inclusive period after the original product purchase date (OPPD), the customer will receive all updates prior to the UMP purchase and 12 additional months of updates beginning on the purchase date of the UMP. In a best case example, if the customer purchases a Category C UMP 24 months after the original product purchase date, the customer will in effect receive a total of 36 months of updates.



Category D - Greater than 24 months from the original purchase

If the customer purchases the UMP during this time frame, the price will be 65% of the list price of the current number of QuoteWerks edition licenses plus 65% of the list price of the current number of QuoteWerks Real-Time module licenses. The customer will receive the current QuoteWerks update and 12 months of updates starting on the purchase date of the UMP.

In summary, if the customer purchases the UMP 24 months + 1 day after the original product purchase date (OPPD), the customer will receive all updates prior to the UMP purchase and 12 additional months of updates beginning on the purchase date of the UMP. At a minimum, if the customer purchases a Category D UMP 24 months + 1 day after the original product purchase date, the customer will in effect receive a total of 36 months of updates.



Options available when an Update Maintenance Program period expires


For customers that purchase the UMP for the second or more times, the UMP prices will follow the same concepts as Category A through Category D UMP pricing with the exception that the reference date is now the expiration date of the previously purchased UMP. Additionally, to qualify for Level A UMP pricing, the Level A UMP must be purchased within 30 days of the expiration of the previously purchased UMP.



Special exceptions to UMP category pricing


There is a specific situation where customers can receive updates without purchasing the UMP. If at any time the customer purchases 50% or more additional edition licenses than their current number of edition licenses, they will be entitled to the current update for all the licenses that they own. The 50% additional licenses must be purchased all in one transaction. As an example, if a customer purchases a 10 user license, does not purchase UMP for 12 months, and then purchases an additional 5 user license, the customer will receive the current update for all 15 licenses. Additionally, when the customer makes a 50% additional license purchase, they will have the option to purchase a Category A UMP if they purchase the UMP within 30 days of their additional license purchase.

Please Note: Real-Time module licenses are not included in the 50% purchase exception.



Update and Upgrade fulfillment


Updates and upgrades are made available for download from our website. Includes the updated software only. No additional voice support or physical update material is included. Current user manuals and cd-roms can be purchased at additional cost.




Let's think it through - Is the QuoteWerks Update Maintenance Program a good deal?


Users sometimes object to paying for updates. The reason for this objection is usually based on the user's experience with other software products releasing updates that have very few new useful features with a big sticker price slapped on them. QuoteWerks updates shatter the traditional definition of what an update contains and how much it costs.

We created our Update Maintenance Program programs not to squeeze money out of our customers in return for nothing, but rather for us to receive funds for the new major features that we are adding to the product almost every month. Other companies simply don't offer all the new features so rapidly, and make their users wait for one or two years until the next version is released.

We implemented the Update Maintenance Program route so that we can offer these new features to our customers as quickly as possible. In fact, as of February 20th, 2008 QuoteWerks 4.0 has been shipping for 43 months (it was released July 14th, 2004), and during that period, we released 29 updates packed with 317 new features that our users were able to benefit from during the 43 months.

As part of our updates philosophy, we strongly disagree with forcing customers to pay annual maintenance on a software product when they may not need or want the new features. So, with the QuoteWerks Update Maintenance Program, you only purchase the Update Maintenance Program when you feel the new features included in the update is worth paying for. Customers that do always want to have access to all our updates and upgrades every month, will be able to receive them for a low price of 20% per 12 month period.



How often are updates made available?


There is no set time frame, but we make changes to QuoteWerks almost every day. On average we release 3-4 updates per year. Each update usually includes around 30 changes, and you can see all these changes as they are released.



How to order


Send us an e-mail at sales@quotewerks.com or call us at: 407-248-1481 to get a price quote on the Update Maintenance Program for you.



Return Policy


There is a 30-day money back guarantee on QuoteWerks licenses unless purchased license(s) have been registered. UMP purchases can not be returned for a refund. Please contact a sales representative for additional information regarding product returns.

©1994-2012 Aspire Technologies, Inc.
7680 Universal Blvd., Suite 360
Orlando, FL 32819
Telephone: (407) 248-1481
Fax: (407) 248-1482